Avoid Consumer Rage with Credit Card Purchase... - Products News

Advertising Disclosure

Credit-Land.com is an independent, advertising-supported web site. Credit-Land.com receives compensation from many credit card issuers whose offers appear on our site. Compensation from our advertising partners impacts how and where their products appear on our site, including, for example, the order in which they may appear within review lists. Credit-Land.com has not reviewed all available credit card offers in the marketplace.

Credit Card Applications » News » Products » Avoid Consumer Rage with Credit Card Purchase Protection

Avoid Consumer Rage with Credit Card Purchase Protection

Add to Favorites:
Avoid Consumer Rage with Credit Card Purchase Protection

Making headlines this week is a Jason Codner, 42, who recently destroyed a T-Mobile store in Manchester, England because the store refused to give him the refund to which he felt entitled.

Another customer took a video of Codner’s rampage and posted it to YouTube, where it became a sensation and landed on the most-watched list. Codner now has a Facebook fan page under the name “Angry T-Mobile Guy” which had received 740 “likes” at last count. Comments from fans include many like these:

“I definitely cheered a little inside watching them lose more money than they would have refunded.”  –  Brian Kiser

“Two wrongs don’t make a right but it sure makes a person feel better – Jessica Strain

It seems that Codner has tapped into a deep well of frustration among consumers who feel that stores don’t treat them fairly or give them refunds they deserve. All anyone needs to do is search for ‘angry customer refund’ on YouTube to find a treasure trove of similar – although less destructive – videos.

For their part, T-Mobile says that the refund requested by Codner was “clearly outside of the stated terms and conditions.”

A Better Alternative

Many of these angry customers might have avoided an angry confrontation just by checking to see whether they made their purchase with a credit card that offers purchase protection. Visa, MasterCard, and American Express all offer this feature, which gives customers another avenue for getting their money back in cases where it’s warranted.

MasterCard, for instance, has four parts to its MasterCard Purchase Protection plan:

Extended Warranty – If your purchase comes with a store warranty, MasterCard will double it, up to one year.

Price Protection – If you find your purchased item for less within 2 months of purchase, MasterCard will refund you the difference, up to $250.

Purchase Assurance – Purchases that are damaged or stolen within 90 days are eligible for free replacement by MasterCard, up to $1,000 per claim.

Satisfaction Guarantee – Buy something and decide you don’t like it so much after all? MasterCard will refund your money, up to $250, for 60 days after purchase.

I Just Called To Say . . . I Need a Refund

If you bought something with your credit card and the item is damaged or you’d like a refund for another reason, it never hurts to call up your credit card issuer and ask about their purchase protection options. The MasterCard program is just one example of such programs, but most credit card companies do offer them. Try your luck with the store, first – but if they won’t help you, call the number on the back of your credit card before you go on a rampage that could end up going viral on the Internet.

Crime and Punishment

He may be a vigilante hero to some, but disgruntled T-Mobile customer Codner was charged with criminal damage and public order offenses and has a court date on July 31 at Salford and Manchester Magistrates Court.

The T-Mobile store he destroyed hopes to re-open before that time.

All credit cards terms, fees and rates mentioned in this article/post are actual on the posting date. See the current products’ Terms & Conditions on the issuing banks' websites.
Add to Favorites:

Related News:

MasterCard Steps Up Fraud and ID Theft Prevention
MasterCard Steps Up Fraud and ID Theft Prevention

Posted: June 17, 2014

In the face of several recent major data breaches and increasing consumer concern about payment security, MasterCard is putting in place new measures to protect cardholders. Continue reading
American Express and Costco to Break Ties
American Express and Costco to Break Ties

Posted: February 17, 2015

American Express and Costco are ending their relationship, with the split slated to take effect on March 31, 2016. Continue reading
MasterCard and First Performance Global Expand Their Relationship
MasterCard and First Performance Global Expand Their Relationship

Posted: May 14, 2015

MasterCard has taken its relationship with First Performance Global up a notch, by signing a deal expanding their intellectual property relationship and extending the licensing for its proprietary MasterCard In Control technology. Continue reading
Get the latest news, articles and expert advice delivered to your inbox. It's FREE.
Match Mile For Mile: We’ll match all the Miles you’ve earned at the end of your first year. For example, if you earn 30,000 Miles, you get 60,000 Miles.
For Excellent, Good Credit
You could turn $150 into $300 with Cashback Match™. Get a dollar-for-dollar match of all the cash back you’ve earned at the end of your first year, automatically.
For Excellent, Good Credit
No Annual Fee. See WebBank/Fingerhut Credit Account Terms.
For Bad Credit