Travelers squeezing in that last vacation of the summer may notice that buying a drink or upgrading to a comfier seat is easier than it used to be if they are flying Delta. The airline recently equipped all flight attendants with smartphones to process on-board purchases and assist customers with other in-flight needs.
Delta flight attendants are using the new Windows Phone 8 model – the Nokia Lumia 820 – to provide passengers with fast, paperless transactions in the air. People can use credit cards, debit cards or prepaid cards to:
Upgrade to an Economy Comfort seat, featuring more legroom and priority boarding privileges. Upgrades start at $9 and are available on all two-class cabin aircraft on international and transcontinental flights.
Purchase wine, beer, cocktails, meals or specialty snacks while on board the flight.
Electronic receipts are emailed to customers through the flight attendant’s phone upon completion of the transaction. Passengers can even receive the receipts instantly via their own mobile device if the cabin is equipped with Wi-Fi and if they have purchased Internet access for the flight.
Using the smartphones to process transactions will speed up on-board beverage and meal service, according to Delta. Customer-specific information will be easily accessible via the devices; flight personnel can pull up itineraries, seat assignments and passenger preferences in order to improve the in-flight experience and resolve and customer service issues that arise onboard.
In the near future, flight attendants will be able to use their Windows 8 phones to read coupon codes displayed on the customer’s smartphone or tablet screen to get discounts on in-flight purchases.
The Windows 8 phones debuted on all Delta Airlines flights on August 22 and was extended to Delta Connection flights on August 26. Delta offers service to over 300 destinations on six continents and is a member of the SkyTeam alliance.