Thumbs Up for Online Credit Card Services!
Customer satisfaction is the prime concern for most businesses. Banking organizations and card companies are no exception. According to the recent survey conducted by ForeSee Results, this year the so-called Customer Satisfaction index is registered at the point 82 out of 100. It's up 12% compared with the same index in 2003, when it was 73. Last year for instance, customer satisfaction with online banking was 78. Notwithstanding all those nasty actions that banks have been taking lately, still customers give thumbs up for online credit services provided by banks and credit card companies.
Today, banks spare no efforts to provide customers with up-to-the-minute technologies that allow them making wise credit choice. It's much easier for cardholders, besides it allows saving more time. All that you need is right at your fingers' tips - observe the products, manage your account, learn more about new services and devices, and even get educated.
Customer satisfaction is up because more and more people give preference to online banking. All the more so, banks and companies do their hardest to provide their clients with more opportunities. Take for example, paying credit card bills online. These days, almost all major credit issuers offer this service.
First off, it saves your time. Besides, when paying your credit bills online, you save the cost of stamps, and what's more importantly, you may get rested that your payment will arrive on time. Plus it's secure, fast and very convenient for credit cardholders.
However, website technologies are pretty expensive, and it's not quite clear why card issuers pay so close attention to their websites when they bear enormous credit losses. The answer is simple - if the customers are satisfied with the quality of the services provided, the chances are great that they will buy additional credit services or products from this very company.
The survey revealed that for about 31% of credit cardholders satisfied with online banking are likely to buy more. Interestingly, but more than half of those surveyed are likely to recommend this or that company to relatives and friends. In this case, the intention of banks to improve online credit services and allow users make more online credit transactions really makes sense.
Financial observes cite other reasons for this success. Credit companies and banks boost security and try to make the services user-friendly, because they need to keep pace with modern technologies. With the rapid development of e-commerce, it is almost vital for businesses to work with high technologies as they enable to do more than they used to.
Customer expectations are ever-increasing, that's why people seek out new services and new products. If banks and card companies don't evolve with this process, they can easily fall behind. That's why they invest their funds into the sphere of the latest technologies. The payback is really worthwhile.