AmEx Beats Others in Customer Satisfaction - Other News

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Credit Card Applications » News » Other » AmEx Beats Others in Customer Satisfaction

AmEx Beats Others in Customer Satisfaction

AmEx Beats Others in Customer Satisfaction
The content is accurate at the time of publication and is subject to change.
This content is not provided by Citi. Any opinions, analyses, reviews or recommendations expressed here are those of the author’s alone, and have not been reviewed, approved or otherwise endorsed by the Citi.

American Express has done it again, with consumers. For the fifth straight year in a row, it has received the number one spot on the recent survey of customer satisfaction. The company surveys approximately 8,700 cardholders yearly on their level of contentment with their credit card issuer.


The areas of satisfaction include the following: terms, benefits, services, billing, payment processes, rewards as well as having any potential problems with their cards resolved.


The industry average, according to an article appearing on the Daily Markets website, for card satisfaction is 731. American Express, on the other hand, towers over its peers by scoring an impressive 55 points above it with an overall rating of 786. The scale is out of a 1000.


Discover was a close second, raking up some 779 points out of a 1000. And, down at the very bottom of the list, was HSBC, with a score of 689.


The other cards surveyed were from these major companies: the Barclays, Chase, Citi Cards, Capital One, U.S. Bank, and Wells Fargo.


Some have set forward theories that one of the reasons that American Express stays ahead of the curb is because of the reward programs it offers. As witnessed lately with their mergers with Virgin America as well as Mercedes-Benz, it appears to be a trend they will only keep going at.


They also have implemented a program called “Relationship Cares” which aims to strengthen the existing dynamic between AmEx and its customer demographic.

Disclaimer: This editorial content is not provided or commissioned by the credit card issuer(s). Opinions expressed here are the author's alone, not those of the credit card issuer(s), and have not been reviewed, approved or otherwise endorsed by the credit card issuer(s). Reasonable efforts are made to present accurate information, however all information is presented without warranty. Consult a card's issuing bank for the terms & conditions.
All rates and fees, and other terms and conditions of the products mentioned in this article/post are actual as of the last update date but are subject to change. See the current products' Terms & Conditions on the issuing banks' websites.
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