Citi has partnered with Concur, a provider of spend management services, to provide Citi customers with more relevant, higher-value travel rewards.
Using Concur’s TravelTrax platform, Citi will be able to consolidate customers’ travel rewards usage reports, putting data into user-friendly dashboards and reports. Companies can gain insight into their travel programs and analyze consumer behavior, spending patterns, and overall program performance.
Manish Kohli, global head of Citi Commercial Cards, said the partnership will improve efficiency for customers, making processes that are currently clunky for the user smooth, fast and automated. Kohli said companies who use Concur reporting are able to make decisions about travel programs “more quickly and with more confidence.”
Concur helps businesses offer more effective travel rewards programs, giving card issuers insight into consumer spending and purchasing behavior. Companies that offer travel rewards programs can better gather insight into the performance of their rewards offerings, letting them give customers a better rewards experience.
Citi on the cusp of innovation
Citi and Concur’s partnership follows a number of innovations on Citi’s part. In 2011 it was the first commercial credit card issuer to launch a chip and PIN card in the United States. In 2012 it was the first credit card issuer to debut SMS text and email alerts to customers in 66 countries. These alerts are now available in over 20 languages across the globe.
Also in 2012, Citi was the first to launch a worldwide mobile account management site for their cardholders. Citi was the first international card issuers to offer the Unionpay credit card in China, and in 2013 they launched the Citi Virtual Card Accounts (VCA) program in India, Malaysia, South Korea, Singapore, Taiwan and Thailand. VCA supports over 30 unique currencies in more than 40 countries.
Concur – a leading provider of spend management solutions
Concur helps companies reach business travelers through the Concur Platform, analyzing data for companies who want to manage their travel and expense budgets. They work with large and small companies to manage spending more effectively.