Rewards and Convenience Encourage Mobile Payment - Products News


ADVERTISING DISCLOSURE: is an independent, advertising-supported web site. receives compensation from most credit card issuers whose offers appear on our site. Compensation from our advertising partners impacts how and where their products appear on our site, including, for example, the order in which they may appear within review lists. has not reviewed all available credit card offers in the marketplace.

Credit Card Applications » News » Products » Rewards and Convenience Encourage Mobile Payment

Rewards and Convenience Encourage Mobile Payment

The content is accurate at the time of publication and is subject to change.

People who use their smartphones to make mobile payments would do it more often if they got rewards and had access to tools to manage their finances.

Accenture Payment Services asked 4,000 smartphone users in North America what would make them more likely to increase their use of mobile payment technology. The top two incentives were the ability to track receipts and special discounts when they make purchases with their phones.

They also liked the idea of being able to prove who they are with the device. Other reasons people said they would be more likely to pull out their phone were rewards to use for future purchases and getting preferential treatment for paying by phone.

Cash, credit, or smartphone?

Respondents said the following things would make them use the smartphone more:

  • Being able to track receipts – 60%
  • Getting instant coupons to use on current purchase – 60%
  • Having access to personal finance management tools – 56%
  • The ability to show proof of insurance – 56%
  • The ability to show a valid driver’s license – 54%
  • Earning reward points for making purchases – 51%
  • Getting coupons to store on phone for later purchases – 50%
  • Receiving priority customer service and other VIP treatment – 50%

Survey respondents who don’t use mobile payments cited security concerns, privacy issues, and convenience as reasons for not doing so. Sixty percent said they were worried about the security of mobile payments, 37% said that they were concerned with privacy, and 37% said that they find cash, credit cards and checks more convenient to use.

Lightspeed Research conducted the survey in October 2012 and respondents were from the United States (3,401) and Canada (601). Those polled were representative of the smartphone user population in gender, age and income.

Chase ranks high for mobile banking tools

If financial management tools motivate people to use mobile payments more often, Chase Bank is doing something right. They earned a score of 71 out of a possible 100 on Forrester Research’s 2013 Global and U.S. Mobile Banking Functionality Rankings. The average score of the 15 banks evaluated was 56, putting Chase ahead of the competition.

Chase Mobile offers its 13 million customers a variety of smartphone apps and mobile websites, as well as two-way text messaging service. Users can deposit checks, make person-to-person payments, pay bills, transfer funds, and initiate wire transfers via smartphone. These services work on Apple operating systems, Android, Windows Phone and Kindle Fire, giving customers many ways to access Chase Mobile.

Disclaimer: This editorial content is not provided or commissioned by the credit card issuer(s). Opinions expressed here are the author's alone, not those of the credit card issuer(s), and have not been reviewed, approved or otherwise endorsed by the credit card issuer(s). Reasonable efforts are made to present accurate information, however all information is presented without warranty. Consult a card's issuing bank for the terms & conditions.
All rates and fees, and other terms and conditions of the products mentioned in this article/post are actual as of the last update date but are subject to change. See the current products' Terms & Conditions on the issuing banks' websites.
Add to Favorites:

Related News:

Paying Has Never Been So Easy
Paying Has Never Been So Easy

Posted: September 19, 2013

Technology has changed the way we communicate, but it’s also had a huge influence on how Americans shop and pay bills. Whether you are buying a dress, purchasing a book or picking up the check at a restaurant, technology has made paying… Continue reading

Chase Gives iPhone Banking App a User-Friendly Upgrade
Chase Gives iPhone Banking App a User-Friendly Upgrade

Posted: April 25, 2014

People with an iPhone and a Chase bank account or credit card now have a new, more user-friendly app to do much of their banking. The updated Chase Mobile App lets customers check account status, deposit checks, transfer funds and pay… Continue reading

New Chase Ultimate Rewards Website Gets Personal
New Chase Ultimate Rewards Website Gets Personal

Posted: October 17, 2014

Chase cardholders who participate in the Ultimate Rewards program will find a new, redesigned website next time they log in to redeem their credit card rewards. Continue reading

Get the latest news, articles and expert advice delivered to your inbox. It's FREE.
Earn 5% cash back at different places each quarter like gas stations, grocery stores, restaurants, and more up to the quarterly maximum, each time you activate.
For Excellent, Good Credit
INTRO OFFER: Discover will match ALL the Miles you've earned at the end of your first year, automatically. For example, if you earn 30,000 Miles, you get 60,000 Miles. That's $600 towards travel!
For Excellent, Good Credit
Earn unlimited 1.5% cash back on every purchase, every day
For Average, Fair, Limited Credit
You've successfully subscribed!

Please specify the following:All these fields are optional

Your Credit History
Themes you are interested in:

By providing this information you help us make our news letters more useful and informative. Thank you!