USAA Ranks First Among Credit Card Issuers - Card Issuers News

ADVERTISING DISCLOSURE

ADVERTISING DISCLOSURE:
Credit-Land.com is an independent, advertising-supported web site. Credit-Land.com receives compensation from most credit card issuers whose offers appear on our site. Compensation from our advertising partners impacts how and where their products appear on our site, including, for example, the order in which they may appear within review lists. Credit-Land.com has not reviewed all available credit card offers in the marketplace.

Credit Card Applications » News » Card Issuers » USAA Ranks First Among Credit Card Issuers

USAA Ranks First Among Credit Card Issuers

The content is accurate at the time of publication and is subject to change.
This content is not provided by Citi. Any opinions, analyses, reviews or recommendations expressed here are those of the author’s alone, and have not been reviewed, approved or otherwise endorsed by the Citi.

USAA took the top spot when it comes to delivering customer satisfaction for the fourth year in a row, according to a consumer study. Discover and American Express tied for second place. HSBC came in last of the 11 credit cards reviewed.

The Temkin Experience Ratings is an annual survey of 10,000 people about how well companies are doing when it comes to functionality, accessibility, and emotional satisfaction. It looks at 268 companies across 19 industries.

The survey asked people to evaluate and rate a company based on how well they did in three areas:

  • Are they easy to use?

  • How easy are they to work with?

  • What emotion do they inspire?

A score of 70% or more is good, while above 80% is excellent.

The winners and losers

USAA scored a rating of 77%–up 7 points from last year making it the top scorer in the credit card industry. Overall, it came in 33rd when compared with other companies. Discover and American Express both scored a 71% rating so they shared the 83rd spot amongst all companies.

The other credit card issuers included in the study are: Capital One, US Bank, Chase, Wells Fargo, Barclays, Citigroup, Bank of America, and HSBC.

In general service is up. None of the credit card companies included in the study went down in rankings and four improved their overall rankings and scores over the last year:

  • Capital One (+10 points)

  • USAA (+7 points)

  • Wells Fargo (+5 points)

  • Citigroup (+5 points)

While there were winners, there were also some losers in the study. HSBC came in last in the credit card category and landed at the tail end of the overall list taking the 254th spot out of all 268 companies.

Credit card companies – doing better

The study also looked at how the industries compared with one another, and the credit card industry did well overall scoring 6th place. It also showed the most improvement across all sections when it came to customer satisfaction.

This upswing, according to the Temkin Group, shows that issuers and banks are working hard to improve the customer experience and satisfaction.

The Temkin Group is a research and consulting firm. This is the 4th year of the survey which looks at 19 industries including: airlines, credit card issuers, hotel chains, software firms, TV service providers, fast food chains, grocery chains, health plans, appliance makers, auto dealers, banks, car rental agencies, computer makers, insurance carriers, Internet service providers, investment firms, parcel delivery services, retailers and wireless carriers.

Disclaimer: This editorial content is not provided or commissioned by the credit card issuer(s). Opinions expressed here are the author's alone, not those of the credit card issuer(s), and have not been reviewed, approved or otherwise endorsed by the credit card issuer(s). Reasonable efforts are made to present accurate information, however all information is presented without warranty. Consult a card's issuing bank for the terms & conditions.
All rates and fees, and other terms and conditions of the products mentioned in this article/post are actual as of the last update date but are subject to change. See the current products' Terms & Conditions on the issuing banks' websites.
Add to Favorites:

Related News:

Private Label Profits Spurs GE Credit Card IPO
Private Label Profits Spurs GE Credit Card IPO

Posted: March 19, 2014

In a sign that Americans have renewed their love affair with plastic, GE has announced plans to sell a portion of its massive credit card business, to be called Synchrony Financial (SYF), in an initial public offering. Continue reading
Credit Card Write-Offs Decrease as Balances Increase
Credit Card Write-Offs Decrease as Balances Increase

Posted: December 29, 2014

Credit balances were at their highest level in five years as of November 2014, according to Equifax’s National Consumer Credit Trends Report. Not including mortgages, credit balances from auto loans, store credit cards and bank credit... Continue reading
Former GE Capital Bank Ordered to Pay $225 Million in Consumer Relief
Former GE Capital Bank Ordered to Pay $225 Million in Consumer Relief

Posted: June 23, 2014

Deceptive marketing and discriminatory practices by GE Capital Retail Bank (now called Synchrony Bank) have impacted almost 750,000 people, according to the Consumer Financial Protection Bureau (CFPB). Continue reading
Get the latest news, articles and expert advice delivered to your inbox. It's FREE.
Earn 5% cash back at different places each quarter like gas stations, grocery stores, restaurants, Amazon.com, or wholesale clubs up to the quarterly maximum each time you activate.
For Excellent, Good Credit
INTRO OFFER: Discover will match ALL the Miles you've earned at the end of your first year, automatically. For example, if you earn 30,000 Miles, you get 60,000 Miles.
For Excellent, Good Credit
0% Intro APR on Balance Transfers and Purchases for 18 months. After that, the variable APR will be 15.74% - 25.74% based on your creditworthiness
For Excellent, Good Credit
You've successfully subscribed!

Please specify the following:All these fields are optional

Your Credit History
Themes you are interested in:

By providing this information you help us make our news letters more useful and informative. Thank you!