Dispute Charges Easily with New Citi Mobile App... - Card Issuers News

Advertising Disclosure

Credit-Land.com is an independent, advertising-supported web site. Credit-Land.com receives compensation from many credit card issuers whose offers appear on our site. Compensation from our advertising partners impacts how and where their products appear on our site, including, for example, the order in which they may appear within review lists. Credit-Land.com has not reviewed all available credit card offers in the marketplace.

Credit Card Applications » News » Card Issuers » Dispute Charges Easily with New Citi Mobile App Upgrade

Dispute Charges Easily with New Citi Mobile App Upgrade

Add to Favorites:
Dispute Charges Easily with New Citi Mobile App Upgrade

Citibank has announced an update to their app, so if you have ever wished you could circumvent calling up a customer service rep to dispute a charge, you can now do just that by opening your Citi mobile app and making your claim.

The app update is available right now for iPhone users located inside the U.S. with a version designed for Android users in the works for later in the month.

How it works

What kind of charges can cardholders dispute using the new app feature? They can dispute a charge made with a merchant for a whole host of reasons ranging from items being damaged to a duplicate charge appearing on their bill.

To make the claim they go into the app, and key in the information. Once the dispute goes through the network users will be notified via the app. They will also be able to get information about the status of their dispute and what the next steps are coming down then line.

According to Citi, this is the first U.S. credit card issuer to make this feature available to people via their mobile devices. It was designed to provide consumers a way to streamline the dispute process, and increase overall transparency.

“In a world that is increasingly digital by default, we are intently focused on servicing our cardmembers where they want and when they want,” says Alice Milligan, Chief Customer and Digital Experience Officer for Citi Global Cards and Consumer Services. “Citi is making great strides in transforming our servicing model and providing cardmembers the ability to perform key banking tasks in their channel of choice. With this new dispute functionality within our mobile app, we’re excited to further elevate the digital experience and re-imagine what mobile banking looks like.”

More upgrades

In addition to the dispute feature in the Citi app they have installed other features. Now cardholders can also go into the app to ask for a credit limit increase for their credit card account.

If they have allowed recurring charges on their account they can now check out the full list directly in the app, and they can sign up for paperless statements too.

All credit cards terms, fees and rates mentioned in this article/post are actual on the posting date. See the current products’ Terms & Conditions on the issuing banks' websites.
Add to Favorites:

Related News:

At Home and Synchrony Financial Team Up
At Home and Synchrony Financial Team Up

Posted: October 19, 2016

If you are a fan of the At Home (HOME) stores and are looking to finance those big-ticket purchases you may be happy to know they have stuck a deal with Synchrony Financial to begin offering customers access to both a Dual Card and private... Continue reading
Synchrony Teaming Up with TJX Companies
Synchrony Teaming Up with TJX Companies

Posted: October 26, 2016

Synchrony Financial has signed a renewal deal with The TJX Companies, Inc., a multi-year deal in which the issuer will continue to provide the off-price retailer of apparel and home fashions with consumer finance options. Continue reading
Citi and Sears Giving More
Citi and Sears Giving More

Posted: November 01, 2016

People with the Sears MasterCard will now be earning more Shop Your Way points when shopping, eating out and pumping gas. Continue reading
Get the latest news, articles and expert advice delivered to your inbox. It's FREE.
We'll match all the Miles you've earned at the end of your first year. For example, if you earn 30,000 Miles, you get 60,000 Miles.
For Excellent, Good Credit
You could turn $150 into $300 with Cashback Match™. Get a dollar-for-dollar match of all the cash back you've earned at the end of your first year, automatically.
For Excellent, Good Credit
No Annual Fee. See WebBank/Fingerhut Credit Account Terms.
For Bad Credit