I purchased a prepaid Visa to shop online and was not... - Prepaid Cards Questions


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Credit Card Applications » Questions » User Questions » Prepaid Cards » I purchased a prepaid Visa to shop online and was not allowed. Why do I have to wait to get my...

I purchased a prepaid Visa to shop online and was not allowed. Why do I have to wait to get my money back? Does MasterCard also take your money and not allow you to spend it?

Answered on

Yikes – that is frustrating! But let’s slow down a minute and figure out who’s who.

Visa and MasterCard are credit card networks that process payments; they don’t take your money or issue credit. The ones lending money are banks – though in the case of prepaid cards, they aren’t even lending money, simply putting your money on plastic for your convenience. You may not have been allowed to shop online because the card wasn’t properly registered, but you’ll need to contact your card issuer directly to find out the exact reason.

Look at the back of your card. There should be a phone number to call with questions, and possibly the address of a website where you can go for more information. Here at Credit-Land.com, we can answer questions about different credit cards and make recommendations about which cards will best meet your needs, but we are not a bank and we do not issue credit cards. Therefore, we cannot answer questions about specific transactions or address issues with your account.

If you’ve loaded money on your prepaid card and find you can’t use it the way you’d like, it should be possible to go to an ATM and withdraw your entire balance in cash, thereby getting your money back and closing the account. However, you should definitely contact the company that issued your prepaid card with specific questions about your prepaid account.

Good luck!

Disclaimer: This editorial content is not provided or commissioned by the credit card issuer(s). Opinions expressed here are the author's alone, not those of the credit card issuer(s), and have not been reviewed, approved or otherwise endorsed by the credit card issuer(s). Reasonable efforts are made to present accurate information, however all information is presented without warranty. Consult a card's issuing bank for the terms & conditions.
All rates and fees, and other terms and conditions of the products mentioned in this article/post are actual as of the last update date but are subject to change. See the current products' Terms & Conditions on the issuing banks' websites.
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