American Express Making it Easier to Resolve... - Other News


ADVERTISING DISCLOSURE: is an independent, advertising-supported web site. receives compensation from most credit card issuers whose offers appear on our site. Compensation from our advertising partners impacts how and where their products appear on our site, including, for example, the order in which they may appear within review lists. has not reviewed all available credit card offers in the marketplace.

Credit Card Applications » News » Other » American Express Making it Easier to Resolve Transaction Disputes

American Express Making it Easier to Resolve Transaction Disputes

American Express Making it Easier to Resolve Transaction Disputes
The content is accurate at the time of publication and is subject to change.

Have you ever noticed a strange charge on your credit card statement, and then called up to find out what it was, only to get frustrated by the lack of information available? If so you may well be happy to learn that American Express has partnered up with Ethoca in order to streamline the process so you can get the information you need in real time.

Ethoca is a company that specializes in providing collaboration-based technology solutions to both merchants and card issuers. American Express is now using the Ethoca Eliminator platform in order to make resolving transaction based issues easier, thereby saving time for both consumers and merchants – and saving merchants money in the process.

“American Express is committed to providing merchants and card members a simple process for resolving disputes,” said Priscilla Kam, Senior Vice President of Global Strategy & Capabilities for American Express’ Global Merchant & Network Services Group.

“Ethoca’s platforms can help prevent card member disputes before they happen, helping merchants save time and costs associated with disputes and chargebacks.”

The inside scoop on Ethoca Eliminator

Ethoca Eliminator lets American Express give cardholders more information about transactions in real time. This means that cardholders who don’t recognize a credit card charge will be able to get more in-depth information about the transactions when they call customer service.

How does the Ethoca Eliminator platform work? Behind the scenes, Ethoca Eliminator gets detailed information about transaction information from retailers who are using the technology, so that it is on hand when people call into the customer service center.

“Ethoca is delighted to be working with American Express to simplify the dispute process for its merchants and card members,” said Keith Briscoe, Chief Marketing and Product Officer for Ethoca.

“Our suite of collaboration-based solutions is focused increasingly on preventing unnecessary disputes before they ever disrupt a customer purchase journey – ultimately helping to ensure a better experience for all parties in the ecosystem,” he added.

Do it your self

At first, the Ethoca Eliminator platform will only be available in-house, but during the first quarter of 2019, American Express is planning on giving cardholders access to this information digitally.

With this upgrade, people will be able to simply log into their account and see the detailed information in real time for themselves. Here too, in order to view these transactions, the merchant will have to be using the Ethoca Eliminator technology.

Disclaimer: This editorial content is not provided or commissioned by the credit card issuer(s). Opinions expressed here are the author's alone, not those of the credit card issuer(s), and have not been reviewed, approved or otherwise endorsed by the credit card issuer(s). Reasonable efforts are made to present accurate information, however all information is presented without warranty. Consult a card's issuing bank for the terms & conditions.
All rates and fees, and other terms and conditions of the products mentioned in this article/post are actual as of the last update date but are subject to change. See the current products' Terms & Conditions on the issuing banks' websites.
Add to Favorites:

Related News:

Air Canada and American Express Partner is Still a Go
Air Canada and American Express Partner is Still a Go

Posted: March 06, 2019

Air Canada and American Express have inked a deal renewing their partnership. But that is not all it also paves the way for the launch of new co-branded credit cards and for American Express to partner with them on the Air Canada’s new… Continue reading

Capital One Announces Data Breach and Arrest
Capital One Announces Data Breach and Arrest

Posted: August 01, 2019

Capital One Financial Corporation was hacked on July 19, 2019, with just about 100 million Americans and 6 million Canadians being affected by the breach. While Capital One has reported that no credit card numbers or log-in information… Continue reading

New Vendor Payment option from American Express and
New Vendor Payment option from American Express and

Posted: February 21, 2019

American Express and have teamed up to roll out American Express Vendor Pay, a platform letting businesses make payments using their already existing American Express Corporate or American Express Business credit card. Vendor Pay… Continue reading

Get the latest news, articles and expert advice delivered to your inbox. It's FREE.
The Citi Rewards+℠ Card - the only credit card that automatically rounds up to the nearest 10 points on every purchase - with no cap.
For Excellent, Good Credit
Earn unlimited 1.5% cash rewards on all purchases.
For Good, Excellent Credit
See Rates & Fees
Perfect credit not required for approval; we may approve you when others won’t
For Fair/Bad Credit
You've successfully subscribed!

Please specify the following:All these fields are optional

Your Credit History
Themes you are interested in:

By providing this information you help us make our news letters more useful and informative. Thank you!